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Refund & Cancellation Policy
Last updated: 2 August 2026
This cancellation policy outlines about how you can cancel or seek a refund for a product / service
that you have purchased through the Platform. Under this policy:
- Cancellations will only be considered if the request is made within 1 (one) day
of placing the order. However, cancellation requests may not be entertained if the activation has
already been delivered and used — that is, if the account has been activated and any page has been
created or published. As our Services are digital and delivered instantly upon successful payment,
the Services are treated as consumed at that point.
- Cosmovela does not sell perishable or physical items. No goods are shipped or
delivered, and accordingly no shipping charges are levied at any time.
- In case of any technical defect, failure or deficiency in the Services — for example if payment is
debited but access is not unlocked, or the Services are unavailable for a substantial part of your
access period — please report it to our customer service team within 7 (seven) days
of the transaction. The request would be entertained once we have checked and determined the same at
our own end. In case you feel that the Service received is not as shown on the site or as per your
expectations, you must bring it to the notice of our customer service within
7 (seven) days of the transaction. The customer service team after looking into
your complaint will take an appropriate decision.
- In case of a duplicate payment — where you were charged more than once for the same activation —
the duplicate amount will be refunded in full.
- In case of any refunds approved by Cosmovela, it will take 2 (two) working
days for the refund to be processed to you. Once processed, the amount is credited back to
the original payment method through our payment gateway; your bank or card issuer may take a further
5–10 working days to reflect it.
How to raise a cancellation or refund request
Write to hello@ustegify.com from the email address
registered on your account, including the payment ID, the date of the transaction, the amount, and a
short description of the issue. We aim to acknowledge within 2 working days and to decide within 7
working days.
Try before you pay
Every template on Ustegify has a free, fully interactive live demo available on
our home page. You can experience exactly what your
recipient will see before spending anything.
Contact information
Cosmovela
Ahmedabad, Gujarat, India
Email: hello@ustegify.com
Phone: 9408756501 (Monday – Friday, 9:00 – 18:00 IST)